Customer support that never clocks out.
AI customer service agents that answer questions, solve common requests and escalate the rest to your team, across website chat, text, email and social DMs. Faster answers for customers, fewer repetitive tickets for you.
- Instant answers
- Website, SMS & social
- Escalates to humans
- Trained on your info
What is an AI customer service agent?
An AI customer service agent is a support assistant that understands customer questions in plain language and answers them using your own information: your services, policies, FAQs, order details and more. It can also take action, like checking an order status, booking a visit or collecting details for a return.
Unlike older website chatbots that only offered a menu of buttons, an AI agent holds a real conversation. When a question falls outside what it's allowed to handle, it hands the customer to a person along with a summary, so nobody has to repeat themselves.
The result is support that's available 24/7, answers in seconds, and frees your team to focus on the conversations that genuinely need a human.
What the support agent handles
Answers FAQs instantly
Hours, pricing, services, shipping, returns and policies answered accurately in seconds.
Works across channels
One agent on your website chat, SMS, email, Instagram, Facebook and messaging apps.
Takes action
Checks order or appointment status, books visits and collects the details your team needs.
Escalates cleanly
Hands off complex or sensitive conversations to a person with the full conversation attached.
Collects feedback
Asks happy customers for reviews and flags unhappy ones to your team before it becomes a public problem.
Learns your business
Gets better as we add new answers, products and policies and review real conversations.
Common support jobs
Website chat
Answer visitors before they leave the page.
Order & booking status
"Where's my order?" handled automatically.
Social media DMs
Fast replies on Instagram and Facebook.
After-hours support
Real answers when your team is offline.
Review requests
Ask happy customers at the right moment.
Internal help desk
Answer staff questions from your own docs.
From first call to live agent.
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01
Discovery call
We map the calls, messages and busywork eating your team's time, and pick the job the agent should own first.
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02
Design the agent
We write down what it knows, what it says, what it's allowed to do, and exactly when it hands off to a person.
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03
Build and connect
We load your real information, connect your calendar, CRM, inbox or phone line, and test it against real scenarios.
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04
Launch and tune
It goes live. We review conversations, fix weak answers and add new skills as your business changes.
Works inside the tools you already use.
- Website chat
- SMS
- Instagram & Facebook
- Telegram
- Help desks
- Shopify & e-commerce
- CRMs
- Google Drive docs
Built for businesses like yours.
- Dental & medical offices
- Pharmacies
- Law firms
- Home services
- Real estate
- Hospitality & valet
- Retail & e-commerce
- Agencies & B2B
AI-powered. Human-driven.
A Detroit AI agency that builds the agents, connects the systems and runs the marketing around them.
Book a call- Built for your businessNot a template chatbot. Every agent is trained on your services, pricing, policies and the way you talk to customers.
- People stay in the loopClear handoff rules mean urgent, sensitive or high-value conversations reach a human fast, with the full context attached.
- A marketing team behind itGHOZT also runs ads, SEO, websites and branding, so your agents connect to the systems that bring customers in.
- Managed, not abandonedWe monitor, tune and expand your agents after launch. You get a partner in Detroit, not a login and a help doc.
Questions, answered.
Will an AI support agent frustrate my customers?
Not when it's set up properly. We keep it to accurate, approved answers and make it easy to reach a person. Customers usually prefer an instant correct answer to waiting in a queue.
What information does the agent learn from?
Whatever you approve: your website, FAQs, policies, price lists, product catalogs and internal docs. We organize that information so the agent answers from your facts, not guesses.
Can it work on Instagram and Facebook messages?
Yes. The same agent can answer across your website chat, SMS, email and social DMs so customers get consistent answers wherever they reach you.
How does handoff to a human work?
You set the rules, such as specific topics, frustrated customers or high-value requests. When one is triggered, the agent alerts your team and passes over the conversation so they can pick up right where it left off.
Can it help with reviews and reputation?
Yes. It can request reviews from satisfied customers and flag negative experiences to your team privately so you can make things right.
Related services
Ready to scale smarter?
Tell us where your team loses the most time. We'll show you which customer questions an AI support agent could answer for you.